Careers
Careers at Travel House
At Travel House Wales, we're always looking for passionate, customer-focused people to join our growing team. Whether you're an experienced Branch Manager, a supportive Assistant Manager, or a friendly face ready to start your journey as a Travel Consultant or Foreign Exchange Consultant, there’s a place for you here. We also offer exciting Apprenticeship opportunities and welcome those who are new to travel – no experience needed, just a love for people and holidays! If you're ready to build a rewarding career in a fast-paced, fun, and supportive environment, we'd love to hear from you.
Branch Managers
Assistant Branch Manager
No current vacancies
Travel Consultant
Foreign Exchange
Travel Consultants
We are looking for experienced Travel Consultants to join our successful teams within our branches.
You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.
What will be your key responsibilities?
- Build and maintain relationships with customers
- Identifying and meeting customers’ needs
- Use social media to promote offers, generating customer engagement and sales leads
- Participating in promotional events and activities to increase exposure of the branch
- Achieving individual and team sales targets
- Effectively performing administrative duties
What competencies we are looking for?
- Ability to work towards individual Travel Consultant targets and team sales targets
- Excellent communication skills and customer service experience
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT Skills
What experience we are looking for?
- At least 1 year experience as a Travel Consultant
- A proven sales record
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Customer focussed
- Team player
- Good organisational and time-management skills
- Excellent communication skills
Branch Manager
As a Branch Manager, you will lead a retail branch, inspire your team, and together deliver exceptional service to customers to make their holiday dreams a reality.
You will share your expertise to support, develop, train and guide your team to the best they can be. After all, it is our branches exceptional customer service, expert industry knowledge and genuine passion that our customers return for- time and time again.
Being a Branch Manager at Travel House, you will:
- Be a true role model for your teams and peers as trusted and inspiring leader who meets targets.
- Lead the overall profitability of your branch
- Enable the effective day-to-day operation of your branch and foreign exchange bureau
- Manage, coach and develop your branch colleagues
- Increase the exposure of your branch
What we are looking for in our Branch Managers at Travel House:
- Great leadership skills and experience of working leading other colleagues
- Ability to coach, develop and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and a positive attitude
- Competent IT Skills
Assistant Manager
As an Assistant Branch Manager, you will support and inspire your team, and together deliver exceptional service to customers to make their holiday dreams a reality. You will share your expertise to support, develop, train and guide your team to the best they can be.
- Be a true role model for your team and peers
- Assist with the overall profitability of your branch by maximising all sales
- Support the branch manager with coaching and developing your team
- Increase the exposure of your branch through developing new business leads and maximise social media to promote offers, generating customer engagement and sales
- Oversee and support your team members performance
- Actively promote your branch within the local community
What we are looking for in our Assistant Branch Managers at Travel House:
- Great leadership skills and experience of working leading other colleagues
- Ability to coach, develop and motivate a team
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and a positive attitude
- Competent IT Skills
Foreign Exchange Consultants
You will be responsible for ensuring the profitability of the foreign exchange bureau. Whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving your sales targets.
What will be your key responsibilities?
- Ensuring profitability of foreign exchange bureau
- Achieving foreign exchange sales targets
- Converting Travel House customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Increasing exposure of bureau and developing new business leads
- Monitoring local competition and managing rates
- Monitoring stock levels of foreign currency
- Accurate cash reconciliation and banking
- Responsibility for security of the bureau
What experience we are looking for?
- Passionate about travel and tourism
- Good sales/target experience
- Customer focussed
- Problem solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
New to Travel
If you’ve always dreamed of a career in travel, but due to a lack of previous experience within the industry, you've never pursued this; then our New to Travel Programme is the path for you!
This programme is open to candidates who are target-driven, with a passion for travel, and have one year’s sales or target experience. You’ll receive intensive virtual classroom training; where you’ll learn all about our systems, products, and destinations, before joining a branch near you.
Your new career is only a quick application away!
Trust in Travel House
We’re with you every step of the way!
Expert Advice from Trusted Travel Agents
Interest Free Monthly Payment Options
Exclusive Offers, Just for You
Over 30 Years' Experience in Travel
Competitive Currency Rates
Always ATOL Protected
Travel With Confidence
Come and Say Hello!
With 16 local branches, proud to call Wales home, we’re always here to offer you a travel experience that’s as easy and personal as a chat with an old friend. Pop into your local branch or give us a call today. We look forward to seeing you - Edrych ymlaen I'ch gweld chi!
